1. Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
2. How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
3. How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
4. Do you deliver upstairs?
We can deliver upstairs however there is an additional fee.
6. I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
7. How do I pay for my orders?
We accept cash on delivery or direct bank transfer. You can continue through the checkout to select any of these options.
8. Can I amend and cancel my order?
You can cancel your order by phoning 0121 8209499. Please ensure you do this as quickly as possible to save time and effort on our logistics team.
9. How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when we have spoken to you and approved your details. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
10. When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays.
11. How long will it take for me to receive my order?
It all depends on your delivery area. Please see our delivery page for more information on how long your delivery will take.
Do your sofas come with any warranty?
Yes, all of our sofas come with 12 months manufacture warranty.