You have 30 calendar days from receipt of your furniture in which to advise us that you do not want to keep the order. All you need to do is advise us in writing (by e-mail ) or phone our Customer Service team on 0121 820 9499.
You can return your order to us for a full refund for the sofa. If you have paid a delivery charge this will not be refunded. If you would like us to collect the items on your behalf, we will charge you 15% of the total value of your order excluding your original delivery charge.
If we are collecting the items from you, we ask that you do the following to assist with uplift of the goods:
Ensure that the furniture is returned in the condition in which it was received. We will not be able to refund the goods in full if there are any signs of damage or misuse. please make the furniture available for collection within 14 calendar days.
We will refund your total order for the items being returned (excluding the cost of collection of the goods usually 15% and your original delivery charge), once the goods are back at our local warehouse and have been inspected.
Please note for card refunds it can take up to 2-3 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.We will refund your total order for the items being returned (excluding the cost of collection of the goods usually 15%), once the goods are back at our local warehouse and have been inspected.
Please note for card refunds it can take up to 2-3 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.
We aim to deliver all our furniture in good condition. At Furnishings For Less UK we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. Our stores also pride themselves on having the best delivery teams in the industry.
