Refund policy
Returns Policy
We want you to be completely satisfied with your purchase. Please review our returns policy below:
1. Eligibility for Returns
- Returns must be requested within 14 days of delivery.
- Items must be returned in their original delivered condition, unused, and with all packaging intact.
2. Delivery Fees & Refunds
- If your order included a delivery fee, this fee is non-refundable.
- Items purchased with free delivery qualify for free returns, provided they are returned in new condition within 14 days.
3. Damaged or Faulty Items
- If your item arrives damaged or faulty, you must notify us within 48 hours of delivery.
- We will arrange a replacement or refund at no additional cost to you once the damage is confirmed.
4. Return Process
- Contact our customer service team within the required time frame.
- We will provide instructions and arrange collection where applicable.
- Refunds will be processed to your original payment method once the item is received and inspected.